You only do this once per computer. About 2 minutes.
Username
—
Password
—
Domain
sip.telnyx.com
Open Zoiper on your computer. Not installed? Download it first.
Click Add account → manual configuration → SIP.
Copy & paste the Username, Password, and Domain above.
Advanced: pick whichever transport the tester finds — UDP, TCP, or TLS all work. STUN off.
Save. Wait for the green check in Zoiper.
Come back here and click Go Online.
🎧 Use headphones — not your laptop speakers. This keeps the connect chime in your ear (so the customer never hears it) and keeps your call audio clean.
✓ You only do this once. After today, just open Zoiper and it reconnects automatically — no need to re-enter anything.
Your softphone credentials haven’t been set up yet. Please contact your team lead so they can provision your line.
◆ Incoming call
—
—Live15
Talk time
00:00
Warm transfer
Connecting to buyer… warm transfer in progress. Customer hears hold music.
● 3-WAY LIVE — customer + you + third party, everyone hears everyone.
Disposition
Schedule the callback
⏰ All times are Eastern (EST)
Callback not scheduled. Pick a date and time, then press Schedule callback — or Cancel to choose a different disposition.
● LIVE — greet the customer now
traffic source
Caller information
Opens the Updater ordering portal in a new tab.
Manual dial
Callback reminders
None scheduled.
Today’s calls
No calls yet today.
Event log
You're offline while viewing your stats. Go back to Phone and click Go Online (reconnect your mic) to take calls again.
Your numbers
INBOUND
—
SALES (RGUs)
—
TRANSFERS
—
VALID
—
BILLABLE
—
BILLABLE %
—
of inbound
This week — day by day Mon–Sun
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Week over week
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Transferred
Did you also sell the customer?
If you closed any RGUs on this call, log them so you get credit.